FILE 513 / 25 July 2024 / 172 MIN / full

Music Box Murder

Agawam, MassachusettsListen

The town

N ↑Public placePublic placePublic placePublic placePublic placePublic placeTown centre (approximate places)
Static locations; no street basemap. Places and details. OpenFreeMap © OpenMapTiles Data from OpenStreetMap.

Agawam is in kind of southern ... right near the Connecticut border on the south in like western Massachusetts ... about 10 minutes to Springfield. about 0:05:07

History, in brief

Town note

The original town site was bought from the tribe that held the land for ten coats, ten hoes, ten hatchets, ten knives and ten fathoms of wampum.

about 0:06:20

1800

Agawam and West Springfield were originally one place and split apart in 1800.

about 0:07:45

1935

A horse racing track was built, and Seabiscuit won the Springfield Handicap there in record time in October 1935.

about 0:08:12

1938

The racetrack operated until betting was outlawed by a referendum in November 1938, and then it closed.

about 0:08:24
All 5 history facts

Town note

The original town site was bought from the tribe that held the land for ten coats, ten hoes, ten hatchets, ten knives and ten fathoms of wampum.

about 0:06:20

1800

Agawam and West Springfield were originally one place and split apart in 1800.

about 0:07:45

1935

A horse racing track was built, and Seabiscuit won the Springfield Handicap there in record time in October 1935.

about 0:08:12

1938

The racetrack operated until betting was outlawed by a referendum in November 1938, and then it closed.

about 0:08:24

Town note

Annie Sullivan, Helen Keller's tutor, was from here.

about 0:08:40

The figures, as told

Crime / national average

Property crime
▼ about one-third below

about 0:24:29

Violent crime
▼ about half

about 0:24:37

Money

Median home value$309,500
Two-bedroom rentabout $1,300 a month
Median household income$78,619
Cost of living96

For sale

$224,900

Two-bedroom, one-bath house, 768 square feet

about 0:16:19

For sale

$443,500

Four-bedroom, two-bath house, 2,268 square feet

about 0:17:02
All figures and comparisons, as told in 2024

Property crime

"about one-third below"

Comparison: "national average". Direction: below.

As told in 2024 about 0:24:29

Violent crime

"about half"

Comparison: "national average". Direction: below.

As told in 2024 about 0:24:37

Population

"28,715"

No direction stated.

As told in 2024 about 0:13:30

Sex split

"a few more females than males"

No direction stated.

As told in 2024 about 0:13:46

Median age

"46 and a half"

Comparison: "about 38 nationally". Direction: below.

As told in 2024 about 0:13:48

Married

"a little over 50%"

Comparison: "national average". Direction: above.

As told in 2024 about 0:13:55

Unemployment rate

"8.5%"

Comparison: "national average, below 4%". Direction: below.

As told in 2024 about 0:14:30

Median household income

"$78,619"

Comparison: "national average, about $69,000". No direction stated.

As told in 2024 about 0:14:41

Cost of living

"96"

Comparison: "100 is regular or average". Direction: below.

As told in 2024 about 0:14:51

Median home cost

"$309,500"

Comparison: "close to the national average". Direction: about the same.

As told in 2024 about 0:14:56

Average two-bedroom rent

"about $1,300 a month"

Comparison: "a little above the national average". Direction: above.

As told in 2024 about 0:15:20

Two-bedroom, one-bath house, 768 square feet

"$224,900"

No direction stated.

As told in 2024 about 0:16:19

Four-bedroom, two-bath house, 2,268 square feet

"$443,500"

No direction stated.

As told in 2024 about 0:17:02

Seven-bedroom, five-bath house, 6,025 square feet

"$999,999"

No direction stated.

As told in 2024 about 0:18:06

The reviews

2.5 / 5 · average of 4

4 stars

“Such a homey town; growing up in a small town shapes you, you make your own fun with long drives or trips to Walmart or Target, and the people are mostly very nice except when politics comes up on the Agawam Forum on Facebook.”
about 0:09:26

3 stars

“The reviewer is not sure the town has animal control; when a possum showed up on their porch the police came, put it in the backyard and shot it in front of the family, then left it for them to dispose of.”
about 0:10:57

2 stars

“Kids are exposed to drinking and alcohol, and parents should be stepping in the way more to prevent it.”
about 0:12:32

1 star

“The mayor has been in office too long and is a jerk; many businesses have closed, and there are too many houses and residents but not enough jobs.”
about 0:12:56

In Massachusetts

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  4. "Serial Killer" Doesn't Even Describe ItNorthampton, Massachusetts · 21 February 201829 km / 18 miShow on map
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The story

Lisa Ziegert was born on 24 March 1968 in Holyoke, Massachusetts, and spent most of her life in the Agawam area. She went to school there and graduated in 1986, played saxophone and flute in the Agawam Concert Band, was a drum majorette for two years, worked on the student newspaper and literary magazine and belonged to the National Honor Society. She studied elementary education at Westfield State College and graduated in 1989, wanting to teach children with special needs. A recession kept schools from hiring new teachers, so from 1990 she worked as a teaching assistant at Agawam Middle School. She also taught catechism to second graders on Sundays and worked evenings at Brittany's Card and Gift Shop at Walnut Street, a small Hallmark-style store selling cards, balloons and figurines. She was 24 years old, 5ft 2in and 120 pounds, with dark curly hair, freckles and blue eyes, and she had a steady boyfriend named Blair.

In late March and early April 1992 she told a friend that she felt she was being watched. She could not say who it was, or whether it was real, and wondered whether she had frightened herself, but she mentioned it several times.

On Wednesday 15 April 1992, in Easter week, she taught all day and drove to the shop at about 4 p.m. Her sister Lynn visited at about 5.30 and they talked for half an hour. A friend came by later and noticed a tall, thin man with dark hair hovering in the store. Lisa said he had been in before, was looking for a present and annoyed her. A customer made a purchase at 8.20 p.m. and kept a time-stamped receipt, which later showed she was alive and working then. At 9 p.m. another woman came in, found the store open and lit but nobody at the counter, and heard banging from the back room. She waited a minute and left. At about 9.15 p.m. a witness saw a man and a woman struggling in the back seat of a car pulled off the road about a mile from the shop. She thought it was teenagers and drove on. The car was described as a late-model full-size Bronco or Blazer, dark red or dark blue.

On the morning of 16 April Sophia Maynard arrived to open the shop and saw Lisa's white Chevrolet Geo Storm still outside, the open sign out, the door unlocked and the lights and radio on. Lisa's keys, purse, coat and drawings were behind the counter. In the storeroom the back door was open, boxes were knocked over, and there were scuff marks on the floor and the door along with a small amount of blood. The cash register was untouched. Sophia ran across the street to Alvin's Sandwich Shop and asked them to call the police. Investigators found two flat shoe marks low on the back door and decided Lisa had been on the floor kicking at it, probably the banging the customer heard at nine. A side door led to an alley where a car could have pulled in. On 18 April police announced that she had been kidnapped and narrowed the time to between 8.21 and 9.05 p.m., and said there could be a link to an attempted abduction in West Springfield on 9 April. In that incident a woman driving home from the New England Health and Racquet Club was followed, pulled into a restaurant on Route 20, was grabbed in the car park and threatened with death, and was saved when staff ran out and the man fled.

On Easter Sunday, 19 April, a man walking his dog on a muddy path in the woods tripped over her body shortly after 2 p.m. It lay about 300 yards off Route 75, less than a mile from the shop. Her denim skirt had been torn in half, not along the seams, and pulled down, her blood-soaked white blouse had been torn off and buttons lay nearby. Her hands were covered in deep defensive knife wounds. She had stab wounds around the shoulder and throat and to her upper left leg, eight or nine in all. The autopsy found foreign DNA, blood and sperm, confirming sexual assault. Her funeral was held on 23 April at the Colonial Funeral Home and more than 800 people attended.

The investigation became one of the largest in the region. Blair was cleared: he had a CVS receipt covering the time and gave DNA willingly, and it did not match. A man who had stared at Lisa at her gym and a man seen cleaning his car and throwing out carpet at a 24-hour car wash were also eliminated by DNA. On 6 May 1992 the shop's owner, Joseph O'Neill, said it would close for good on 30 May. A scholarship fund was started, a fundraiser was held on 3 June and the town approved $35,000 in police overtime.

He was orphaned, passed through foster homes in California and was adopted as a small child; the family moved to Massachusetts for his high school years. He was a shy, thin boy at Longmeadow High School who loved Agatha Christie, Dungeons & Dragons and Batman, and in 1986 he dated Noelle DeSolores. He graduated in 1987 and later married Joyce McDonald, whose family moved constantly because her father was a freelance organ and piano business consultant. He worked customer service and restaurant jobs. In November 1992 he and Joyce separated and a court gave him custody of their infant son, and in January 1993 Joyce took the boy to Seattle during a visit. She said he had been fixed on every news report, had been out late on the night of the murder and came home with scratches on his hands and no explanation, and had brought her a carousel music box with a blue horse, the kind sold at Brittany's, saying an elderly grey-haired woman had sold it to him. Police treated it as an ex-wife's allegation. He had no record and no known link to the case, and there were no grounds for a search warrant or a DNA sample.

Mark Pfau, the detective who had worked the case from the start, was promoted to detective sergeant in 2001 and took it over. He said the same in 2008. Diane Ziegert, Lisa's mother, campaigned for a victims' rights amendment, and by 2005 the family was asking for help from private detectives.

He had lost weight and seemed gentle and kind, and they began dating. She noticed odd things: he panicked at the security checkpoint at the Boston Marathon, hid behind a van when police came after her wheelchair-bound patient nearly fell at a prom, and showed little interest in sex. In 2016 DNA phenotyping produced a composite of a white man of European descent with dark eyes and dark hair.

On 13 September 2017 state police visited his flat in West Springfield. That evening he asked to stay at Noelle's, saying traffic from the Big E was heavy. The next morning she left for work while he slept. When she came home his wallet, watch and coins were on the counter and his car was gone. On the coffee table was a clipboard with a letter to her. There was a handwritten will and a letter to Lisa's family asking forgiveness. Noelle drove to the state police barracks in Westfield. Police traced his phone to Stafford Springs, Connecticut, and found his black Honda Civic at Johnson Memorial Hospital shortly after 10 p.m. with a note on the dashboard for whoever found his body. He was inside, having taken a handful of ibuprofen and then run into the emergency department in fear. A toothbrush and a diabetes syringe at Noelle's gave police his DNA, and it matched the sample from the crime scene.

Diane Ziegert said she felt relieved but also let down, because fighting for Lisa had given her purpose for 25 years, and that the family could finally take a holiday. Joyce McDonald had died alone in her flat in Seattle in 2014 from alcohol-related problems.

The case

Murder of Lisa Ziegert

Victims

Lisa Ziegert (24). Teaching assistant at Agawam Middle School and part-time clerk at Brittany's Card and Gift Shop

Accused and outcomes

As told in the episode, on 25 July 2024.

Accused

Outcome

Other people

Diane 'Dee' Ziegert. Lisa's mother, who campaigned for a victims' rights amendment and ran the memorial fund
Lynn Ziegert. Lisa's sister, who visited her at the shop the evening she disappeared
Blair. Lisa's long-term boyfriend, cleared by his CVS receipt and by DNA
Ed Borgatti. Blair's roommate, subject of a town rumour
Sophia Maynard. Shop employee who found the open store and called police
Joseph O'Neill. Owner of Brittany's Card and Gift Shop
Mark Pfau. Agawam detective who worked the case from the start

The timeline

  1. March 24, 1968 Lisa Ziegert is born in Holyoke, Massachusettsabout 0:24:51
  2. 1971 is bornabout 1:31:46
  3. 1986 Lisa graduates from high school in Agawamabout 0:25:03
  4. 1986 and Noelle DeSolores date as students at Longmeadow High School (Longmeadow High School)about 1:31:21
  5. 1987 graduates from Longmeadow High School (Longmeadow High School)about 1:34:54
  6. 1989 Lisa graduates from Westfield State College with a degree in elementary education (Westfield State College)about 0:28:14
  7. 1990 Lisa starts work as a teaching assistant at Agawam Middle School (Agawam Middle School)about 0:27:59
  8. Late March 1992 Lisa tells a friend she feels she is being watchedabout 0:32:08
  9. April 9, 1992 A woman is followed from the New England Health and Racquet Club and grabbed at a restaurant on Route 20; staff scare the man off (New England Health and Racquet Club)about 1:05:18
  10. April 15, 1992 Lisa teaches all day and arrives at Brittany's at about 4 p.m. (Brittany's Card and Gift Shop)about 0:35:25
  11. April 15, 1992 Her sister Lynn visits the shop at about 5.30 p.m. (Brittany's Card and Gift Shop)about 0:36:32
  12. April 15, 1992 A friend sees a tall, thin, dark-haired man hovering in the store (Brittany's Card and Gift Shop)about 0:37:12
  13. April 15, 1992 A customer buys something at 8.20 p.m., the last proof Lisa is alive (Brittany's Card and Gift Shop)about 0:43:57
  14. April 15, 1992 At 9 p.m. a woman finds the shop open and empty and hears banging from the back room (Brittany's Card and Gift Shop)about 0:44:29
  15. April 15, 1992 At about 9.15 p.m. a witness sees a man and a woman struggling in a car about a mile from the shopabout 0:47:25
  16. April 16, 1992 Lisa fails to appear at school; Sophia Maynard finds the shop open with her belongings inside (Brittany's Card and Gift Shop)about 0:34:07
  17. April 16, 1992 Sophia Maynard runs to Alvin's Sandwich Shop to have police called (Alvin's Sandwich Shop)about 0:40:04
  18. April 18, 1992 Police announce Lisa was kidnapped and narrow the time to between 8.21 and 9.05 p.m.about 0:49:43
  19. April 19, 1992 A man walking his dog trips over Lisa's body after 2 p.m. (woods off Route 75)about 0:52:53

Places and phrases

N ↑Public placePublic placePublic placePublic placePublic placePublic placeTown centre (approximate places)
Static locations; no street basemap. Places and details. OpenFreeMap © OpenMapTiles Data from OpenStreetMap.

Places in the story

Public places are marked on the map.

Massachusetts State Police barracks, Westfield

police

about 2:25:50

Heard in this episode